SATISFYING CUSTOMERS FOR OVER 75 YEARS!

Thank you for visiting our web site. The Faulkner organization has been in business for 75 years. We pride ourselves on our sales, parts, and service departments and have full confidence that you will receive excellent customer service. Starting in 1997, Faulkner Mazda has achieved Mazda’s highest President’s Award status for sales, parts and service for 9 consecutive years. Nationally, we are one of only twenty dealerships recognized as a Quality Monitoring Dealer for service.  In addition, our Parts and Service Departments are ranked number one in the entire state of Pennsylvania.   We look forward to providing our services to you, our online customer.  If you have any question please feel free to e-mail Faulkner Mazda President Mike Rocchi directly at mrocchi@faulknermazda.com. 

Faulkner Principles

• Customers are the most important people in our business, whether in person, by telephone, or via Internet.
• Customers are not dependent on us; we are dependent on them.
• Customers are not an interruption of our work; they are the purpose for it.
• Customers favor us with their patronage; we are not doing them a favor by serving them.
• Customers are an essential part of our business; they are not outsiders.
• Customers are not cold statistics; they are human beings with feelingS and emotions like our own.
• Customers are not just someone to argue or match wits with.
• Customers are people who bring us their wants; it is our job to fill those wants.
• Customers are deserving of the most courteous and attentive treatment we can give them.
• Customers are the life blood of our business.